Frequently Asked Questions

Right after checkout you'll see an order confirmation page with your order number, and we'll send a confirmation email to the address you used at checkout. If you can't find it, check your spam or promotions folder, then email us at hello@thewomanconcept.com and we'll confirm your order for you.

Orders are prepared and dispatched within 1 to 2 business days (Monday to Friday, excluding weekends and public holidays). Orders placed after our cut-off time of 6 PM GMT (London time) are processed on the next business day.

We start preparing orders quickly, so please email us at hello@thewomanconcept.com as soon as possible with your order number and the change you need. If your order has already shipped, you can still send it back under our 30-day Returns & Refunds Policy.

First check whether you received more than one shipping email, as some orders may arrive in more than one parcel, each with its own tracking. If an item is still missing, email us at hello@thewomanconcept.com with your order number and the missing item, and we'll sort it out.

We're sorry! Email us right away at hello@thewomanconcept.com with your order number, a short description and photos of the issue, and we'll make it right. Please wait for our reply before sending anything back.

Standard Shipping to the United States costs $4.99 and every order includes tracking.

Standard Shipping to the United States takes 3 to 7 business days. This is in addition to our processing time of 1 to 2 business days (orders placed after 6 PM GMT are processed the next business day). Full details are in our Shipping Policy.

Every order ships with tracking. As soon as your order is on its way, we'll email you a tracking number and a link to follow your delivery. You can also check your order status at any time on our Track Your Order page.

We send your tracking number by email as soon as your order ships, which is usually within 1 to 2 business days. Please check your spam or promotions folder. If it isn't there, email us at hello@thewomanconcept.com with your order number.

Check your tracking link first for the latest update and any delivery notes. Still need help? Email us at hello@thewomanconcept.com with your order number and we'll sort it out. To avoid delivery problems, please make sure your shipping address is correct at checkout.

Yes, we ship to many countries. The shipping options and costs for your country are shown at checkout once you enter your address. Our published delivery times are for US orders, so if you're ordering from outside the US, email us at hello@thewomanconcept.com before you order and we'll be happy to help.

You have 30 days from the date of delivery to return your item. Items must be unworn, unwashed and in their original condition, with all tags and labels still attached. Items marked “Final Sale”, pre-order items, gift cards and items that have been worn, washed or had their tags removed can't be returned unless they arrive damaged or defective. Read the full Returns & Refunds Policy.

Yes. Return shipping is free for orders within the continental United States. For orders shipped elsewhere, please contact us before sending anything back and we'll help you with the next steps.

1. Email us at hello@thewomanconcept.com with your order number and the item(s) you'd like to return.
2. Once your return is approved, we'll send you a return number and instructions for sending your item back free of charge.
3. Pack the item securely, ideally in its original packaging, write your return number clearly on the outside of the package and send it back following our instructions.

Once we receive your return and check its condition, we'll email you to confirm whether your refund has been approved. Approved refunds are issued for the full purchase price of the item to your original payment method within 5 business days of us receiving your return. Depending on your bank, it may take a few extra days to show on your statement.

The quickest way to get a different size or style is to return your item for a refund and place a new order for the item you want.

Items marked “Final Sale” can't be returned unless they arrive damaged or defective. Other items can be returned within 30 days of delivery under our standard Returns & Refunds Policy.

Tap “Size Guide” next to the size options on any product page to see the size chart for that item, in inches or centimeters. You can also see all our charts and measuring tips on our Size Guide page.

Our size charts show body measurements, not garment measurements. Measure your bust, waist and hips over light clothing with a flexible tape measure, keeping the tape snug but not tight, and compare them with the chart.

Our sizes are based on standard Asian sizing, which tends to run slightly smaller than Western sizes, so if in doubt, size up. If you're between sizes, we recommend ordering the larger size for a more comfortable fit. For loose-fitting or oversized styles, your regular size should work perfectly.

Of course. Email us at hello@thewomanconcept.com with the style you like and your measurements, and we'll help you pick a size.

You can pay securely at our Shopify checkout with a credit or debit card, Shop Pay, Apple Pay or Google Pay (Apple Pay and Google Pay appear when your device supports them). All prices are in US dollars (USD).

Sign up to our newsletter through the “10% OFF” pop-up on our site and we'll email you a 10% off code to use at checkout.

Enter your code in the discount code box at checkout and click “Apply”. Your saving will be shown in the order summary before you pay. Only one promo code can be used per order.

Check that the code is typed exactly as shown, with no extra spaces, and that it hasn't expired. Only one code can be used per order, and some codes only apply to selected items, so check the details in the email or offer where you got it. Still stuck? Email us at hello@thewomanconcept.com.

Each product page includes a description with the item's fabric and key features. If you need a detail that isn't listed, email us at hello@thewomanconcept.com and we'll help.

Always follow the care label inside the garment. Treat delicate pieces such as lace, sequins, velvet and faux fur with extra care, and wash similar colors together.

Popular styles can sell out quickly, and we can't always restock them. Email us at hello@thewomanconcept.com to ask about a specific item, and sign up to our newsletter to hear about new arrivals first.

Email us at hello@thewomanconcept.com or call +44 20 3807 3353, Monday to Friday, 09:00 AM to 5:00 PM. If your message is about an order, please include your order number or the email address you used at checkout. You can also write to us through our Contact page.

The Woman Concept is based at 71-75 Shelton St, Covent Garden, London, WC2H 9JQ, United Kingdom, and our Terms of Service are governed by the laws of the United Kingdom. To return an item, please always follow the instructions in your return approval email.